Have you ever considered a customer as a partner? The best customer care strategies view customers as partners in success. Businesses should strive to understand customer aspirations, challenges, and current solutions. By working collaboratively with customers, businesses can develop Read more

In today’s competitive business landscape, customer care is no longer a cost center, but a strategic investment. It’s the difference between a one-time transaction and a lifelong customer advocate. Here are some key reasons why customer care matters:

The Read more

Customer expectations are constantly evolving. As purchasing power and options increase, businesses need to go beyond simply meeting those expectations – they need to exceed them. This requires a deep understanding of the customer journey, from initial awareness Read more

Ethos fronts sustainability and social enterprise/impact through sustainable, waste-free impactful events, efficient admin support and innovative technology including QR code solutions that reduce carbon footprint while realizing a lasting societal impact. Applying sustainable business practices and social responsibility, we Read more

We all make mistakes, and in the fast-paced world of customer service, those mistakes can sometimes hit our clients where it hurts. We recently learned a valuable lesson about the power of taking ownership and apologizing when things go Read more